Reward Point Program FAQ

Please choose from one of the topics below:
  1. What is the Reward Point Program?
    To thank you all for your support and to offer future incentives to you we wanted to give something back, this is why we have launched this great Reward Point Program.

    Our Reward Point Program is as simple as it sounds. While shopping at ROI Import you will earn Shopping Points for the money you spend.
    Once earned, you'll be able to use those points to pay for future purchases at ROI Import.

    The Reward Point Program began on Tuesday 08 May, 2018 . All purchases made after that date will earn points.
  2. How does the Program work?
    When an order is placed, the total amount* of the order will be used to calculate the amount of points earned. These points are added to your Shopping Points account as pending points.
    All pending points are listed in your Shopping Points account and will stay there until approved/confirmed by ROI Import.

    Once any pending points have been approved, they will be released and your account will be credited with the value of those points. Ready for you to spend on whatever you want.

    You must login to your account in order to view the status of your points.

    During the checkout procces you'll be able to pay for your order with your points balance.

    * in most cases shipping fees and taxes excluded. See refered FAQ for more details.

  3. Points and Values
    Currently, for every 1.00EUR spent at ROI Import you'll earn 1
    For example:
              Product Cost:  100.00EUR
              Value of Points Earned:  5.00EUR

    Please note, we reserve the right to make changes to the above rate at any time without prior notice. The rate shown here will always be current.

    Last updated: Friday 08 January, 2010

  4. Redeeming Shopping Points
    If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at ROI Import.
    During the checkout proccess, on the same page that you select a payment method, there will be a box to enter the amount of points you wish to redeem. Enter the amount of points you would like to spend or tick the box to use all available points. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.
    Note that any purchase made by redeeming points will only be rewarded with additional points for the amount spent other then points.
  5. Minimum Points Required
    Currently, no minimum balance is required to redeem your points. Please note, you'll still have to select another payment method if there isn't enough in your Shopping Points account to cover the cost of your purchase.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Friday 08 January, 2010

  6. Minimum Purchase Amount Required
    Currently, no Minimum Purchase Amount required to redeem your points.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Friday 08 January, 2010

  7. Maximum Points Redemptions allowed per order
    A maximum of 2,000 points (100.00EUR) is allowed to redeem per order.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Friday 08 January, 2010

  8. Will I earn points for shipping fees?
    No. When calculating the amount of points earned, the shipping fees are excluded.

    Last updated Friday 08 January, 2010

  9. Will I earn points for tax fees?
    No. When calculating the amount of points earned, the taxes are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Friday 08 January, 2010

  10. Will I earn points for discounted products?
    No. When calculating the amount of points earned, all items which have been discounted are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Friday 08 January, 2010

  11. Will I earn points when purchases paid with points?
    No. When calculating the amount of points earned. Any purchase made by redeeming points are excluded.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Wednesday 13 October, 2010

  12. Earning Referral Points
    Currently this feature is disabled.

    Last updated: Friday 08 January, 2010

  13. Earning Points While writing a Products Review
    Currently this feature is disabled.

    Last updated: Friday 08 January, 2010

  14. Products Restrictions
    Currently, no restrictions apply to what items may be purchased using your points balance.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Friday 22 July, 2011

  15. Products on sale Restrictions
    Currently, no items which have been discounted can be purchased using your points balance.

    We strongly advise you to check this page often as we may make changes to this policy.

    Last updated: Friday 08 January, 2010

  16. Conditions of Use
    • Shopping Points are only available to registered ROI Import member's.
    • Shopping Points Reward can only be collected and used with online purchases. and are only validated at ROI Import.
    • Points are non-refundable and can't be transferred between member's.
    • Shopping Points are non-transferable or exchangeable for cash under any circumstances.
    • Shopping Points will not be refunded for any cancelled order.
    • When buying with Points,you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
    • When calculating the amount of points earned. shipping fees and taxes are excluded(unless other.see refered FAQ for more details).
    Please note, we reserve the right to make changes to this policy at any time without prior notice or liability.
  17. When Problems Occur
    For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the e-mail.
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